Service Technician At Grundfos In Pune

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Location: Pune

Company: Grundfos

The role will apply a technical broad and deep knowledge base and customer understanding across functional Service areas and units such as  Field, onsite or workshop repairs.

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You will be directly reporting to the Head of Service Delivery and to be based in Pune, India.

Your Main Responsibilities

  • Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service or shop environment.
  • Identify the root cause of mechanical, electrical and systematic failures.
  • Responsible for Complaint Management thru Service App via handheld device/Laptop.
  • Responsible for the Environmental, Health and Safety Program as outlined by the Health and Safety Manager and as required by local regulations.
  • Interfaces with team leader and back office to ensure customers’ expectations are met.
  • Provide advice to customers at pump and system/application level.
  • Carry out risk assessment before each job.
  • Conduct pump hydraulic tests, energy checks.
  • Prepare quotes for out-of-warranty repairs.
  • Assist leaders by identifying and providing solutions to service and warranty concerns.
  • Write Service / FAS reports.
  • Knows and understands department procedures and goals.
  • Working on a variety of projects within a short period of time.
  • Flexible with working hours in order to meet customers’ expectations,
  • Comply with standard operational and working practices.       

Your Background

  • Engineering Degree or Diploma, with equivalent work experience of 4-5years
  • Mechanical /Electrical & Electronics
  • Worked with customer service experiences
  • Knowledge and Experience on Pumps & Pumping system & conversant with their vast applications

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